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At Maaha, we strive to provide our customers with the best shopping experience possible. If you are not entirely satisfied with your purchase, we're here to help. This Refund Policy outlines our guidelines for requesting refunds or returns.
Refund Eligibility
1. Wrong or Damaged Items:
If you receive an incorrect or damaged item, please contact us within [number of days] days of receiving your order. We will arrange for a replacement or refund, including return shipping costs, at our discretion.
2. Size and Fit Issues:
If the size or fit of an item does not meet your expectations, you may request a return or exchange within [number of days] days of receiving your order. Return shipping costs will be your responsibility in this case.
3. Change of Mind:
If you change your mind about a purchase, you may return the item within [number of days] days of receiving your order. Return shipping costs will be your responsibility, and a restocking fee may apply.
Refund Process
1. Contact Us:
Reach out to our customer support team by [contact method] and provide your order number, the reason for the return, and any relevant photos or details.
2. Return Approval:
We will review your request and notify you of our decision. If your request is approved, we will provide instructions for returning the item.
3. Return the Item:
Ship the item to the address provided within [number of days] days of receiving return approval. Ensure that the item is in its original condition and packaging.
4. Inspection and Processing:
Once we receive the returned item, we will inspect it to ensure it meets the conditions outlined in this policy. If approved, we will process your refund or exchange.
Refund Options
1. Refund:
If your return is approved, we will issue a refund to your original payment method within [number of days] days of receiving the returned item. The time it takes for the refund to appear in your account may vary depending on your payment provider.
2. Exchange:
If you prefer an exchange, we will send the replacement item to the shipping address associated with your order. Any price difference will be adjusted accordingly.
Non-Refundable Items
Certain items are not eligible for refunds or returns, including:
Final Sale Items: Items marked as "final sale" or "clearance" are not eligible for refunds or returns.
Intimate Apparel:
For hygiene reasons, intimate apparel items such as lingerie and swimsuits cannot be returned.
Changes to the Refund Policy
We reserve the right to update or modify this Refund Policy at any time to reflect changes in our services or legal requirements. The latest version will be posted on our website with the "Last Updated" date.
If you have any questions or concerns about this Refund Policy, please contact us at [Your Contact Information].
Thank you for choosing Maaha for your fashion needs. We value your satisfaction and will do our best to assist you with any refund or return requests.
Customize this Refund Policy to your specific business practices and ensure it complies with the latest legal requirements in your jurisdiction.
